Shakwaa was founded in 2018 to serve as a trusted voice for those who have been harmed and a fair platform for anyone who has experienced injustice, misconduct, negligence, or abuse by any individual or organization. The platform was built on a simple principle: rights should never be ignored, and voices should never be silenced.
Since its launch, Shakwaa has played an active role in protecting rights, exposing misconduct, and holding offenders accountable, working in cooperation with legal, media, and regulatory entities across the Arab world.
Names Used to Refer to Shakwaa
Our platform is commonly known by several names, all referring to the same official digital platform for submitting complaints electronically. These include:
- Shakwaa Website
- Shakwaa Platform
- Complaints Website
- Complaints Platform
All of these names refer to the same official platform dedicated to receiving, documenting, and following up on complaints submitted by individuals against people, companies, institutions, or various entities across the Arab world through a secure and reliable electronic system.
Our Mission
At Shakwaa, we believe that justice begins with your voice.
Our mission is clear: to defend rights, confront injustice, and hold violators accountable.
We provide individuals who have experienced harm, fraud, abuse, or negligence with a secure and reliable platform to submit complaints against individuals or organizations and follow up on them until a fair resolution is reached, in coordination with the relevant authorities whenever necessary.
Our Motto – Your Rights Are Protected
At Shakwaa, we proudly adopt a simple yet powerful motto:
Your Rights Are Protected.
This motto reflects the core of our mission: protecting rights, holding offenders accountable, and empowering individuals to raise their voices through safe, professional, and reliable digital channels.
Whether you are an individual or representing an organization, we believe that everyone has the right to justice—and we are here to ensure that no one has to face injustice in silence.
Our Goals
At Shakwaa, we do not rely on slogans. We operate according to clear and practical goals rooted in the values of justice, transparency, and accountability. Our work focuses on protecting society from violations, holding offenders responsible, and empowering individuals to defend their rights through legitimate and effective means.
1. Protecting Public and Private Rights
We dedicate our efforts to protecting individuals and communities from psychological, financial, or legal harm caused by individuals, companies, or institutions. Every complaint is carefully reviewed and analyzed from both legal and social perspectives to ensure that rights are restored, harm is stopped, and proper procedures are followed until the issue is resolved.
2. Fighting Corruption and Fraud
We treat cases of corruption and misconduct with the highest level of seriousness. This includes blackmail, fraud, abuse of authority, discrimination, favoritism, and other forms of wrongdoing. Our goal is to uncover hidden violations, collect supporting information, and forward relevant cases to the appropriate authorities while encouraging the public to report wrongdoing without fear.
3. Promoting Transparency and Accountability
We believe that no individual or organization is above the law. Regardless of position or influence, anyone who commits wrongdoing must be held accountable. Shakwaa works to break the barrier of silence, encourage responsible reporting, and strengthen community oversight as an important part of justice and accountability.
4. Raising Awareness and Empowering Individuals
By collecting and analyzing thousands of complaints, we gain valuable insights into common social, professional, and legal challenges faced by individuals. These insights are transformed into educational resources, practical advice, and preventive guidance to help people protect themselves and respond properly to various forms of misconduct.
Our Vision
Our vision at Shakwaa is to become the leading and most trusted complaint platform in the Arab world for individuals seeking to restore their rights or confront injustice—whether caused by individuals, companies, or official entities.
We aim to empower every legitimate voice and promote a culture of responsible reporting and accountability in societies where the voice of the wronged is never ignored.
Our long-term goal is to contribute to building a fair and transparent environment across the Arab region—one where integrity, equality, and justice prevail, violators are held accountable, victims are supported, and legal awareness becomes an essential part of a responsible and informed society.
Our Core Values
Integrity
We maintain the highest standards of neutrality and objectivity when receiving and handling complaints. External influence or bias has no place in our process. Every complaint is evaluated based on verified facts and careful analysis to ensure fairness for all parties.
Confidentiality
Protecting the identity of complainants and safeguarding submitted information is a top priority. We provide a secure environment where individuals can report issues without fear or hesitation. Your privacy is respected, and no personal data is shared without proper authorization.
Justice
All complaints are treated equally without discrimination based on status, influence, or social position. Shakwaa exists for anyone seeking fairness and accountability. We believe that justice should be determined by facts and evidence, not by power or position.
Transparency
We keep complainants informed about the progress of their cases through clear updates and transparent procedures. Transparency strengthens trust and builds a strong relationship between the platform and its users in a shared pursuit of justice.
Shakwaa Services
Shakwaa provides a secure electronic system for receiving, documenting, and following up on complaints against individuals, organizations, and institutions while maintaining strict standards of confidentiality, professionalism, and efficiency.
Our services cover complaints in the following areas:
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Complaints against individuals (blackmail, threats, harassment, defamation, etc.)
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Complaints against telecommunications or internet companies
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Complaints against insurance companies
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Complaints against banks or financial institutions
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Complaints against shipping and logistics companies
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Complaints against restaurants or service providers
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Complaints against airlines
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Complaints against government entities or public officials
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Complaints against online stores
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Complaints against hospitals or healthcare facilities
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Complaints against schools or educational institutions
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Complaints directed to ministries or regulatory authorities
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Public reports related to corruption, discrimination, or administrative misconduct
Why Shakwaa?
Because your voice deserves to be heard.
Because injustice should never go unanswered.
Because restoring rights is not a choice—it is a responsibility.
Shakwaa is not just an online platform. It is a protective shield for those who have been wronged and a bridge connecting citizens’ voices to accountability and decision-making.
We provide you with a safe space to speak, a clear process to report, and a dedicated system that follows your complaint until a resolution is reached.
Contact Us
At Shakwaa, every message matters.
Whether you would like to submit an inquiry, share feedback, make a suggestion, or report a technical or legal issue related to the platform, our team is always ready to assist you and respond as quickly as possible.
Your communication helps us improve and continue our mission of protecting rights and supporting justice.