Shakwaa
Facing a Problem and Want to File a Complaint?
The specialized platform for receiving and following up on complaints since 2018.
How It Works
1. Submit the Complaint
Send us your complaint along with any available documents or evidence.
2. We Deliver It
We forward your complaint to the relevant parties and authorities.
3. We Follow Up
Our team monitors and follows up on the complaint.
4. Reach a Resolution
The complaint remains open until a solution is reached.
Who Do you Want to File a Complaint Against?
Online Store
File a complaint against an online store for fraud, deception, poor service, or violation of agreed terms.
File a ComplaintIndividual
File a complaint against a person involved in harassment, threats, blackmail, fraud, or defamation.
File a ComplaintTelecommunications Company
Report telecom service issues such as poor coverage, incorrect billing, or misleading advertisements.
File a ComplaintInternet Service Provider
File a complaint against an ISP for slow speeds, service interruptions, unjustified charges, or privacy violations.
File a ComplaintInsurance Company
Submit a complaint against an insurer for refusing coverage, violating contract terms, or deceptive practices.
File a ComplaintShipping Company
File a complaint against a shipping provider for lost packages, delivery delays, or unexpected additional fees.
File a ComplaintRestaurant
Report a restaurant that served unsafe food, violated health standards, or treated customers poorly.
File a ComplaintBank / Financial Institution
File a complaint against a bank or financial institution for hidden fees, poor service, or privacy violations.
File a ComplaintAirline
Submit a complaint against an airline for flight delays, cancellations, lost baggage, or poor customer service.
File a ComplaintHospital
File a complaint against a private, public, or military hospital due to negligence, medical errors, or misconduct.
File a ComplaintSchool
Submit a complaint against a private, public, or international school due to negligence, misconduct, or poor treatment.
File a ComplaintGovernment Sector
Report a government entity that caused injustice, procedural delays, or ignored your rights as a citizen.
File a ComplaintAbout Shakwaa
Shakwaa aims to protect both private and public rights and help restore justice through the following principles:
1. Preventing Harm
Stopping abuse, misconduct, fraud, corruption, or any violation of personal rights that individuals may face in society.
2. Promoting Accountability
Ensuring accountability for everyone regardless of position or status, uncovering the truth and presenting it transparently without fear or favoritism.
3. Public Awareness and Guidance
Providing guidance, advice, and awareness by collecting, studying, and analyzing complaint data, identifying common issues, and helping people avoid or resolve them.