File a Complaint Against a Shipping Company

Shakwaa provides a free and immediate service that allows users to submit complaints against local or international shipping companies, including domestic and international delivery providers.

This service is offered in cooperation with relevant authorities and aims to help users report problems related to shipping, delivery, or logistics services. If the user is not satisfied with the outcome of the complaint process, the case may be escalated to the appropriate legal authorities.

This service is available to:

• Individuals who sent or received shipments and experienced damage or loss
• Online store owners or small business operators relying on shipping services
• Customers who were financially exploited by shipping companies
• Any user who experienced negligence or service failure in delivery or transportation
• Businesses and organizations that depend on logistics services

This service covers complaints against various types of shipping and logistics providers, including:

• Air freight companies
• Ground transportation and delivery companies
• Sea freight and cargo shipping companies
• Local delivery services
• Express courier services
• App-based delivery companies
• International online shipping providers

Common issues reported against shipping companies include:

• Lost or missing shipments
• Delayed delivery of packages
• Damaged or incomplete shipments
• Incorrect shipment weight or pricing calculations
• Returning shipments before the allowed holding or storage period ends
• Disputes regarding shipping fees
• Failure to send delivery notifications to customers
• Poor customer service
• Failure or refusal to complete customs clearance procedures
• Additional charges that were not disclosed in advance

Complete the shipping company complaint form to report your issue and begin the process of reviewing and following up on your case.