File a Complaint Against an Online Store

This free service allows you to submit an official complaint against any online store that caused financial harm, deception, or violated your rights as a consumer.

At Shakwaa, we work to forward your report to the relevant authorities, regulatory bodies, or media entities when appropriate, while ensuring full confidentiality and prompt follow-up.

Whether the complaint is against a website, mobile application, or a commercial account on social media platforms, we are here to help you restore your rights.

This service is available to:

• Individuals who purchased products or services from an online store and encountered a problem
• Customers affected by misleading advertising, false promotions, or deceptive offers
• Users of mobile applications, digital marketplaces, or online selling platforms
• Parents or legal guardians submitting complaints on behalf of an affected person

Common issues reported against online stores include:

• Delayed delivery or failure to receive the purchased product
• Receiving counterfeit products or items that do not match the advertised specifications
• Receiving damaged products or items that do not function properly
• Unauthorized charges without order fulfillment
• Repeated refusal to accept refund or return requests
• False advertising or misleading promotional offers
• Selling products online without proper licensing
• Unprofessional or abusive behavior from sellers
• Ignoring customer service requests or closing accounts after completing sales
• Violating customer privacy or using personal data without permission
• Misleading warranty policies or hidden fees
• Offensive or discriminatory language during communication

This service covers complaints against various types of digital commerce platforms, including:

• E-commerce websites (local or international)
• Mobile app stores and digital marketplaces (delivery services, sales platforms, subscription services, etc.)
• Commercial accounts on social media platforms such as Instagram, TikTok, Facebook, and Snapchat
• Platforms offering digital subscriptions, courses, or digital products

If an online store has caused you financial harm or deception, report it now through the Shakwaa platform and take the first step toward restoring your rights.