File a Complaint Against a Telecommunications Company

Shakwaa provides a free service that allows users to submit complaints against telecommunications companies when they experience issues with communication or information technology services provided by a telecom operator.

This service is offered in cooperation with relevant entities and aims to help users report service issues and seek proper resolution. If the user is not satisfied with the outcome of the complaint process, the matter may be escalated through appropriate legal channels.

The goal of this service is to support consumers, improve service transparency, and ensure that telecommunications providers remain accountable for the quality of their services.

The Telecommunications Complaint Service is available to:

• Individuals experiencing issues with telecom or internet services
• Businesses affected by telecommunications service disruptions
• Users who believe their rights as telecom customers have been violated
• Any customer dealing with service providers across Arab countries

This service is available for users in all Arab countries.

Common complaints submitted against telecommunications providers include:

• Poor service quality or service interruptions
• Weak signal coverage or service outages in certain areas
• Billing issues or disputed financial charges
• Unauthorized deductions or unexpected fees
• Failure to maintain the confidentiality and privacy of customer information
• Exposure concerns related to electromagnetic fields from telecom infrastructure
• Misleading or deceptive advertising
• Receiving unsolicited promotional messages or spam
• Problems related to transferring a phone number to another service provider
• Poor customer support or ineffective complaint handling

If you are experiencing any of the issues listed above, you can submit your complaint through the Shakwaa platform so it can be documented, reviewed, and followed up appropriately.