File a Complaint Against an Insurance Company

Shakwaa provides a free service that allows users to submit complaints against local or international insurance companies that have caused harm, violated contractual agreements, or failed to fulfill their obligations.

This service is offered in cooperation with relevant authorities and aims to help users report insurance-related disputes and seek proper resolution. If the complainant is not satisfied with the outcome of the complaint process, the case may be escalated to the appropriate judicial authorities.

The Insurance Complaint Service is available to individuals and businesses across the Middle East, including:

• Insured individuals
• Heirs or legal representatives of beneficiaries
• Customers affected by health or commercial insurance providers
• Owners of insured vehicles or properties
• Owners of small businesses or insured organizations
• Anyone who was forced to pay insurance fees without consent or was exposed to insurance fraud or deception

You can submit complaints against various types of insurance providers and services, including:

• Health insurance (medical insurance)
• Life insurance (protection policies)
• Protection and savings insurance plans
• Vehicle and automobile insurance
• Workplace injury and workers’ compensation insurance
• Property insurance for homes and real estate
• Social solidarity or cooperative insurance funds
• Insurance for movable assets
• Travel insurance
• Marine insurance
• Land transport insurance
• Aviation insurance
• Protection and savings investment plans
• Licensed insurance brokers or agents

Some of the most common complaints reported against insurance companies include:

• Failure to clearly explain important policy terms before signing the contract
• Violations of insurance regulations or policy terms
• Slow processing of claims or insurance procedures
• Misleading or deceptive sales practices by companies or their agents
• Refusal to pay entitled compensation
• Attempts to reduce or invalidate legitimate claims
• Refusal to cancel an insurance policy and refund payments
• Fraudulent or fake insurance companies
• Other insurance-related disputes

Complete the insurance company complaint form to report the issue and begin the process of reviewing and following up on your case.