File a Complaint Against an Internet Service Provider

Shakwaa provides a free service that allows users to submit complaints against internet service providers when they experience problems with internet connectivity, service quality, billing, or other related issues.

This service is offered in cooperation with relevant authorities and aims to help users report issues with internet providers and seek appropriate resolution. If the user is not satisfied with the outcome of the complaint process, the matter may be escalated to the appropriate legal authorities.

The Internet Service Complaint Service is available to:

• Individuals experiencing issues with their internet service provider
• Businesses affected by internet service disruptions
• Customers dealing with internet providers across Arab countries

This service is available for both individuals and companies in various Arab countries.

Some common complaints reported against internet service providers include:

• Poor service quality or frequent service interruptions
• Unstable or inconsistent internet speed
• Internet speeds lower than advertised
• Slow or ineffective technical support
• Automatic contract renewal without authorization
• Unclear billing or financial obligations
• Unauthorized additional charges
• Failure to protect user data privacy and confidentiality
• Misleading or deceptive advertising
• Problems related to transferring service to another location
• Poor customer service or lack of proper support

This service covers complaints against various types of digital commerce platforms, including:

• E-commerce websites (local or international)
• Mobile app stores and digital marketplaces (delivery services, sales platforms, subscription services, etc.)
• Commercial accounts on social media platforms such as Instagram, TikTok, Facebook, and Snapchat
• Platforms offering digital subscriptions, courses, or digital products

Are you experiencing slow internet, frequent disconnections, billing problems, or poor customer support from your internet provider?

Submit your complaint now through the Shakwaa platform.