File a Complaint Against a Restaurant

Shakwaa provides a free and immediate service that allows users to submit complaints against restaurants or food establishments in cases where they experience misconduct, poor service, or food-related issues.

This service is offered in cooperation with relevant authorities and aims to help consumers report problems related to restaurants, cafés, bakeries, food delivery services, and other food providers.

If the complainant is not satisfied with the outcome of the complaint process, the matter may be escalated through appropriate legal channels.

The Restaurant Complaint Service is available to:

• Individuals (citizens or residents)

• Private sector businesses and organizations

• Visitors and tourists

This service is available to users in all Arab countries and internationally.

Below are some common issues reported against restaurants and food establishments.

Food-Related Issues

• Spoiled, contaminated, or unhygienic food
• Food served cold or improperly prepared
• Handling ready-to-eat food with bare hands

Service and Order Issues

• Delays in taking customer orders
• Delays in preparing food
• Incorrect order processing

Facility and Hygiene Issues

• Poor cleanliness or hygiene standards
• Presence of insects or pests
• Poorly maintained restrooms or facilities

Staff Conduct Issues

• Rude or unprofessional employees
• Sick food handlers
• Unhygienic food preparation practices

Billing and Financial Issues

• Incorrect or manipulated billing amounts
• Adding unwanted charges
• Inappropriate requests for tips

Customer Service Issues

• Lack of attention to customers
• Poor handling of complaints or service problems

Delivery and Takeaway Issues

• Delayed delivery of food orders
• Food delivered cold or in poor condition
• Failure to deliver orders
• Unprofessional behavior from call center staff
• Unprofessional behavior from delivery personnel

This service covers all businesses or establishments that provide food to consumers, including:

• Restaurants
• Fast food outlets
• Bakeries
• Cafeterias
• Food trucks
• Cafés and coffee shops

If you are experiencing any of the issues listed above, you can submit your complaint through the Shakwaa platform so it can be documented, reviewed, and followed up appropriately.