File a Complaint Against an Airline

Shakwaa provides a free and immediate service that allows users to submit complaints against local or international airlines when issues arise related to flight bookings, travel schedules, baggage handling, or the quality of services provided by the airline.

This service is offered in cooperation with the relevant authorities to ensure that complaints are properly reviewed and documented. If the complainant is not satisfied with the outcome of the complaint process, the case may be escalated to the appropriate regulatory bodies or judicial authorities.

The Airline Complaint Service is available to:

• Individuals (citizens or residents)
• Companies and organizations that arrange group bookings or rely on airline services
• Visitors and tourists who experienced problems during their travel

This service covers complaints against airlines operating within Arab countries or providing flights to and from the region, including:

• Domestic airlines
• Regional airlines
• International airlines
• Low-cost airlines
• Private aviation companies

Below are some common issues reported against airline companies.

Flight-Related Issues

• Flight delays without prior notification
• Flight cancellations without compensation or ticket refunds
• Changes to flight schedules without prior approval
• Changing seat assignments without a clear reason
• Holding passengers responsible for booking errors

Baggage-Related Issues

• Lost baggage that cannot be located
• Damaged luggage during transportation
• Significant delays in baggage arrival
• Unjustified additional baggage charges

Service-Related Issues

• Unprofessional behavior from cabin crew or airline staff
• Failure to provide promised services (meals, entertainment screens, seat upgrades, etc.)
• Discriminatory or unfair treatment
• Ignoring customer complaints or failing to respond

Financial Issues

• Failure to refund ticket costs after cancellation
• Charging customers without completing the booking
• Additional fees not disclosed during the booking process

You can submit your complaint through the Shakwaa platform so it can be reviewed and documented properly.