Complaint Against a Hospital

This free service allows you to submit an official complaint against a public or private hospital if you have experienced medical negligence, misconduct, delays in medical care, or any violation of your rights as a patient.

At Shakwaa, we review and document complaints and forward them to the appropriate authorities when necessary. Our team also follows up on the case to ensure that proper actions are taken according to the applicable regulations and healthcare standards.

The Hospital Complaint Service is available to:

• Patients who have suffered from medical errors or negligence
• Family members or legal guardians submitting complaints on behalf of patients
• Employees or trainees who experienced misconduct within the medical facility
• Anyone who witnessed a medical or administrative violation that should be reported

This service allows complaints against various healthcare institutions, including:

• Government hospitals operated by ministries of health
• Military or university hospitals
• Private hospitals and licensed medical centers
• Specialized clinics affiliated with hospitals
• Emergency departments, inpatient wards, surgical units, laboratories, and outpatient clinics

Common issues reported against hospitals include:

• Delays in admitting patients or refusal to provide treatment
• Unprofessional behavior from medical or administrative staff
• Negligence in monitoring a patient’s condition or providing medication
• Medical errors or inaccurate diagnoses
• Issuing medical reports that do not reflect the actual medical condition
• Unjustified financial charges or additional fees
• Discrimination or favoritism in providing medical services
• Failure to respect patient rights or the rights of accompanying family members
• Use of non-sterile equipment or unsafe medical environments
• Failure to respond to previous complaints or incident reports

To submit your complaint, please complete the hospital complaint form so your case can be reviewed and followed up appropriately.