File a Complaint Against a Bank

Shakwaa provides a free and immediate service that allows users to submit an official complaint against any local or international bank or financial institution in cases of misconduct, contract violations, service failures, or regulatory breaches.

This service is offered in cooperation with relevant financial and regulatory authorities. Complaints are carefully reviewed, documented, and followed up with the appropriate parties until a satisfactory resolution is reached.

If the complaint is not properly addressed, it may be escalated to the relevant legal or judicial authorities.

The Bank Complaint Service is available to:

• Individuals (citizens and residents)
• Companies and commercial organizations
• Bank customers dealing with financial institutions locally or internationally
• Users affected by digital payment services or electronic wallets

Some of the most common complaints reported against banks include:

• Unauthorized deductions from bank accounts
• Refusal to open an account without legal justification
• Freezing accounts or funds without prior notice
• Delays in processing bank transfers
• Poor treatment by bank employees
• Violations of customer data privacy or confidentiality
• Hidden or misleading financial fees
• Refusal to provide financing despite meeting eligibility requirements
• Arbitrary account closures
• Problems with bank cards or ATM services
• Failure to protect accounts from fraud or hacking
• Misleading marketing information about banking services
• Discriminatory treatment or unprofessional conduct
• Complicated procedures for withdrawals or deposits

This service covers complaints against various financial entities, including:

• Local and regional banks
• International banks
• Islamic banking institutions
• Financing companies
• Credit card providers
• Money transfer companies (local and international)
• Electronic payment platforms and digital wallet providers
• Financial brokerage and investment firms
• Investment and savings funds

If you have experienced any issues with a bank or financial institution, you can submit your complaint through the Shakwaa platform so it can be properly documented and reviewed.